Refund policy

Last updated: 29 September 2026

Digital purchases

Sauna Agent sells downloadable PDF resources. There is no physical item to return and no return shipping fee. For support, cancellation or a refund request, email hello@saunaagent.co with your order number and checkout email. Please do not send full payment-card details.

Consumer withdrawal

EU/EEA consumers generally have 14 days from conclusion of the digital-content contract to withdraw without giving a reason. Send a clear withdrawal statement before the deadline by email or post to the seller below. You may use the optional form below.

The digital-content exception applies only if you expressly consented to supply starting during that period, acknowledged losing the withdrawal right when supply begins, and received the legally required confirmation. Payment, automatic fulfilment or downloading alone is not sufficient. If those requirements were not met, we will honour the applicable withdrawal right. Other mandatory rights remain unaffected.

For a valid withdrawal, we reimburse the payment without undue delay and within 14 days of receiving your notice, normally using the original payment method and without a refund fee. After cancellation and refund, stop using the resource and delete your copies; download access may be revoked. This does not delay or condition a refund required by law.

Access problems or content that does not match the order

If the download is missing, the file does not open, the wrong file was supplied, or content is materially inconsistent with its description, contact us. We will investigate and provide the applicable remedy, which may include restoring access, correcting or replacing the file, a price reduction or a refund. You do not have to accept a repair or replacement where the law entitles you to another remedy.

Duplicate purchases and other requests

Contact us about duplicate orders or charges so we can check and correct them. Outside statutory rights, refunds for a change of mind are considered individually and are not guaranteed. A free resource has no purchase price to refund. None of these provisions limits mandatory consumer rights.

Complaints

We respond to consumer complaints in writing within 15 days. If a delay is necessary, we explain why and give a response date. If unresolved, eligible consumers can apply to the Estonian Consumer Disputes Committee; competent courts and applicable cross-border consumer assistance remain available.

Optional withdrawal form

To: INTERCOM GROUP OÜ, Lubiliiva tn 12/1, Nõmme linnaosa, 11216 Tallinn, Harju maakond, Estonia; hello@saunaagent.co.

I give notice that I withdraw from my purchase of the following digital content:

  • Product and order number:
  • Order date:
  • Consumer name:
  • Consumer address:
  • Checkout email:
  • Date:
  • Signature (only if sent on paper):

This form is optional; any clear withdrawal statement is sufficient.

Seller

INTERCOM GROUP OÜ, registry code 10113432, VAT number EE100342105.
Lubiliiva tn 12/1, Nõmme linnaosa, 11216 Tallinn, Harju maakond, Estonia.
hello@saunaagent.co